Exchange & Shipping Policy

At Wardawear, customer satisfaction is our top priority. We strive to provide high-quality clothing with seamless delivery and hassle-free returns/exchanges. Please read our policy carefully to understand your rights and options when shopping with us.

Shipping Policy

Delivery Timeline & Destinations

  • Standard Delivery Time: All nationwide orders are delivered within 3 to 5 working days after order confirmation.

  • Processing Time: Orders placed on weekends or public holidays will be processed on the next business day.

  • Coverage: We deliver all across Pakistan. International shipping details will be provided upon inquiry.

Shipping Charges

  • Flat Shipping Rate: A standard shipping fee of Rs. 200 applies to orders below Rs. 3,000.

  • Free Delivery: We offer Free Shipping on all orders above Rs. 3,000.

Order Tracking

  • Once your parcel is dispatched, you will receive a tracking link via SMS or Email to monitor your order status in real time.

Exchange Policy

We understand that sizing or personal preferences might require an exchange. We offer a smooth exchange process under the following conditions:

Conditions for Exchange

  • Timelines: You must request an exchange within 7 days of receiving your parcel.

  • Item Condition: The item must be unused, unwashed, unworn, with all original tags, packaging, and invoices intact.

  • Eligible Reasons: Size issue, wrong item received, or manufacturing defect.

Non-Exchangeable Items

  • Customized or altered garments.

  • Items purchased during Clearance Sales or special promotion discounts (unless defective).

Exchange Delivery Charges

  • Defective or Wrong Item: If we sent the wrong size, color, or a damaged item, Wardawear will cover all return/re-dispatch courier costs.

  • Customer Choice: If you want to exchange for a different size or design based on personal preference, the customer will be responsible for standard courier return delivery fees.

Return & Refund Policy

We strive to ensure every customer loves their purchase. However, if you receive a faulty or incorrect item, we are here to compensate you.

Refund Eligibility

  • Refunds are only applicable if the item you received is defective, damaged, or out of stock for an exchange.

  • Refund requests must be logged within 3 days of order receipt along with photo/video proof of the damage.

Refund Methods & Timelines

  • Cash on Delivery (COD) Orders: Refunds will be processed via Bank Transfer, JazzCash, or EasyPaisa within 5–7 business days after we inspect the returned item.

  • Credit/Debit Card Payments: The amount will be refunded directly back to your original bank account/card within 7–10 working days, depending on your bank’s processing cycles.

  • Store Credit: Alternatively, you can choose to receive Store Credit (discount voucher) for the refund amount to use on your next purchase instantly.

How to Request a Return or Exchange

Requesting an exchange or return is simple:

  1. Contact Us: Reach out to our customer support team within the eligible timeframe via WhatsApp :+92 123-456789 or email at info@wardawear.com.

  2. Provide Details: Share your Order ID, reason for exchange/return, and attach photos/videos of the item/tag/defect.

  3. Dispatch Item: Once approved, send the parcel back to our return address via any reputable courier service.

  4. Inspection & Processing: After receiving and inspecting the returned item, we will dispatch your replacement or initiate the refund immediately.

Contact Information

For any questions regarding shipping, returns, or order updates, please contact us:

  • WhatsApp / Phone: +92-123-456789

  • Email: info@wardawear.com

  • Operating Hours: Monday to Saturday | 10:00 AM – 7:00 PM